pamantasan Privacy Policy
This Privacy Policy describes how pamantasan collects, uses, stores, and protects the personal information of users registered on our platform, with particular attention to the needs and rights of players in the Philippines.
Last updated: 2025
1. What Information Do We Collect?
When you register and use pamantasan, we collect the following categories of information:
Account Information
This includes your name, date of birth, email address, username, and any additional verification details required during account registration or identity verification. This information is necessary to create and maintain your account and to verify that you meet the eligibility requirements to use the platform.
Payment and Transaction Data
When you make deposits or request withdrawals, we collect payment method details and transaction records. All monetary amounts are handled in Philippine Peso (₱ / PHP). We do not store full payment card numbers; payment processing is handled through secure third-party providers where applicable.
Device and Browser Data
We automatically collect technical information including your IP address, device type, operating system, browser type and version, screen resolution, and connection type. This data helps us deliver a stable, mobile-optimised experience across the different devices used by players in the Philippines.
Usage Data
We collect data about how you interact with the platform, including pages visited, game sessions, session duration, click patterns, and feature usage. This helps us understand how players use pamantasan and where we can improve the experience.
2. How and Why We Use Your Data
pamantasan uses collected data for the following purposes:
- Account management — to create, maintain, and secure your account, and to verify your identity when required.
- Service delivery — to provide access to sports betting, live casino, slot online games, fish game arcade, and promotions.
- Payment processing — to facilitate deposits and withdrawals in Philippine Peso, and to detect and prevent fraudulent transactions.
- Platform improvement — to analyse usage patterns, fix technical issues, and develop new features that better serve Filipino players.
- Customer support — to respond to your queries, resolve account issues, and communicate relevant account notifications.
- Regulatory compliance — to meet obligations under applicable Philippine law and any relevant gaming regulations, including age verification and anti-money laundering requirements.
- Responsible gaming — to monitor account activity for signs of problem gaming behaviour and to apply any self-exclusion or limit requests you submit.
We do not use your personal data to make automated decisions that produce significant legal effects without the possibility of human review.
3. Cookies and Tracking Technologies
pamantasan uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit our website. We use the following types:
- Essential cookies — required for basic platform functions such as keeping you logged in and maintaining session security. These cannot be disabled without affecting platform functionality.
- Analytics cookies — used to collect aggregated, anonymised data about how users navigate the platform. This helps us identify which features are used most and where technical issues occur.
- Preference cookies — used to remember your settings and preferences across sessions, such as language and display options.
You can manage cookie settings through your browser. However, disabling essential cookies may prevent certain features of the platform from working correctly. We do not use cookies to serve third-party advertising.
4. Data Storage, Security, and Third Parties
Storage and Retention
Your personal data is stored on secured servers. We retain account and transaction data for as long as your account remains active and for a period thereafter as required by applicable law or regulation. When data is no longer required, it is securely deleted or anonymised.
Security Measures
pamantasan applies industry-standard security practices to protect your data, including encrypted data transmission (HTTPS), access controls limiting which staff can view personal data, and regular security reviews. No system is completely impervious to risk, and we encourage users to use strong passwords and to report any suspected account compromise immediately to [email protected].
Sharing with Third Parties
We do not sell your personal data. We may share data with carefully selected third parties only in the following circumstances:
- Payment processing partners who facilitate deposits and withdrawals in Philippine Peso — these partners are bound by their own data protection obligations.
- Regulatory authorities or law enforcement agencies when required by law.
- Service providers who assist with platform operations (such as technical infrastructure), under data processing agreements that restrict them from using your data for any other purpose.
5. Your Rights, Minor Protection, and Policy Updates
Your Data Rights
As a user of pamantasan, you have the following rights in relation to your personal data:
- Access — you may request a copy of the personal data we hold about you.
- Correction — you may request correction of inaccurate or incomplete personal data.
- Deletion — you may request deletion of your personal data, subject to our legal and regulatory retention obligations. Requests for account and data deletion can be submitted to [email protected].
- Restriction — you may request that we limit how we use your data in certain circumstances while a correction or objection request is being assessed.
We will respond to verified data rights requests within a reasonable timeframe. Identity verification may be required before any request is actioned.
Protection of Minors
pamantasan does not knowingly collect or process personal data from individuals under the age of 18. If we become aware that a minor has registered an account, that account will be closed immediately and any associated data will be deleted in accordance with our policies. If you believe a minor has accessed the platform, please contact us at [email protected].
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updated versions will be posted on this page with a revised date. We encourage you to review this page periodically. Continued use of the platform after any update constitutes your acceptance of the revised policy. If you have questions about how pamantasan handles your data, please contact our support team at [email protected] or visit our FAQ page.
Questions About Your Data?
Check the FAQ for quick answers, or log in to review your account settings. You can also reach our support team directly at [email protected].